Q: When will I receive my order?
A: We ship orders in Ukraine through Nova Poshta. You will be able to receive your order within 3 business days. The shipping status can be tracked on Nova Poshta's website by using the track number. Shipping outside Ukraine is carried out through Ukrposhta. The average shipping time to Europe is 14 business days. Approximate dates can be found on Ukrposhta's website.

Return and Exchange

Q: Will I be able to return or exchange my item if I do not like it?
A: Yes, you can exchange your item within 14 days, however you will have to pay the cost of return shipping. The return shipping fee is not refundable.

QI received a wrong or defective item, what should I do?
A: Please send us an email at shop@hellraisers.pro with a picture of the defective item. We will look into it and refund you the money, including the return shipping fee.

Q: Can I change or cancel my order?
A: If your order has not been sent for shipping yet, you can cancel or change it by sending an email at shop@hellraisers.pro with your full name and order number.

Q: What should I do if I did not receive my order?
A: Please send us an email at shop@hellraisers.pro with your full name and order number, and we will look into it.